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Full-time
Intermediate Level
September 15, 2025
| Job Title | Debt Recovery Officer-Mobile money |
| Division/Branch: | Home Office |
| Department: | Mobile money |
| Reports to: | Team leader-Mobile money. |
| The purpose | · The job holder is responsible for the administration and implementation of the debt recovery. |
| Key responsibilities | ·Contact customers via phone calls, SMS, and other communication channels to follow up on overdue mobile loan repayments.
· Negotiate repayment schedules in line with company policies. · Achieve daily, weekly, and monthly collection targets. · Escalate problematic accounts to the supervisor where necessary. · Educate customers on loan terms, repayment obligations, and consequences of defaulting. · Adhere to data protection, confidentiality, and regulatory compliance standards. |
| Minimum Requirements
|
· Minimum of a Diploma in Business, Finance, Customer Service, or a related field.
· 1-3 years work experience in debt recovery and credit management ·Proven experience in debt collection, preferably in mobile loans or digital lending platforms. ·Strong negotiation, communication, and interpersonal skills. · Proficient in Microsoft Office with emphasis on Excel. · High integrity, self-motivated, and target-driven. |
| Personal Attributes | · Have a good credit management and debt collection background.
· Good communication, negotiation and interpersonal skills. |
Interested candidates should send the application and CV careers@progressivcr.com not later than 15 September 2025.
If you have any feedback or complaint, please talk to us on:
Customer Care: 0704448755
Email: cs@progressivecr.com
Whatsapp: 0700600900
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